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Need an answer to your window blinds question? Browse our FAQs… and if you can’t find the information you’re looking for, simply email us or call our Customer Services Team on 0333 800 1830 if you live in the UK or +44 333 800 1830 if you live in Ireland. We’re always happy to help.

I'm not sure what kind of blinds to choose. Can you help?

We can certainly give you some tips. When you choose a blind you need to think about:

the room you want it forhow much control you want over the lightthe size of your windowwhether you want special features like blackout material or washable fabrics.

You’ll find out what the different types of blind can offer on our product pages. For more tips on how to choose, see our Inspiration page.

Can I buy ready-made blinds and cut them down myself?

Our headrails are excellent quality and we don’t recommend cutting them yourself. If you want a blind to fit inside your window, it really is worth the extra investment to get a made-to-measure blind that will fit perfectly.

I’d like blinds for my conservatory. Can I order online?

Certainly! We supply gorgeous blinds for your vertical conservatory windows. The most popular conservatory blinds are vertical blinds, roller blinds and Venetian blinds.

If you want blinds for your conservatory roof, we can recommend a company in your area that offers a specialist measuring and fitting service. Simply email us and we’ll put you in touch

Are conservatory blinds difficult to fit?

If you have a uPVC conservatory you just need to avoid screwing into the sealed unit when you fit your blinds.

Can you make me a blind if I supply the fabric?

No problem! We can make roller and Roman blinds in your own fabric, just the way you want them. Simply follow the instructions at Customers’ own blinds.

Do you sell blackout blinds?

Yes, we have a wide selection of roller blinds and Roman blinds with blackout fabric. Our verticals range also includes dim-out fabrics for a softer effect and our Venetian blinds offer a privacy option. Take a look by simply clicking down the left-hand side of the page and selecting ‘Blackout’ or ‘Privacy’.

Do your Vertical blinds come with a headrail?

Our Vertical blinds come with a white headrail and white fittings.

If you already have a headrail you want to keep, you can just buy new louvres. These have white bottom weights, chains and hangers.

Do your Roman blinds operate by chain or cord?

It depends on the type of Roman blind you choose. Our Deluxe blackout Roman blinds come with a chain, while our Essential Roman blinds are fitted with either a cord and cleat or chain mechanism.

Can I have my own image printed on a blind?

Yes – and it’s beautifully easy too! Just upload your favourite photographs and we can print them onto a standard or blackout roller blind.

Are your blinds safe to install in children's rooms?

All our blinds are rigorously tested to ensure they’re safe to use in a house with children. Child safety devices are included free of charge with every order to ensure that hanging cords and chains can be kept out of children’s reach. For more information visit our on Child safety page.